It's interesting to see how we behave when both lifts in the building are out of order. Everybody is in a hurry to go to the office. The lifts are not working. Somebody on the 12th floor gets ready to go down and suddenly realises the lifts aren't working. He curses the RWA, the office, and the entire setup, takes the stairs, reaches the office, and forgets it until evening. By the time he gets back, one lift is repaired, and he follows the same old routine until the next time, when both lifts are out of order again.
Why don't we make an effort to put the systems in the right place? Some of us make an effort and then give up after a few years. They realise that it's very difficult to bring change. Change is hard to bring about because very few people think about it and make the effort. Otherwise, most people are happy with some Jugaad. That's why the few who work to bring change get exhausted. If everybody tries to do their best in whatever position they are in, change will happen automatically.
When the majority believes in Jugaad, something strange happens to society. People who want to set up systems and work toward that become the laughingstock. Jugaad gives instant results, while developing systems takes time. Developing systems takes a lot of time and energy. In a society with a Jugaad culture, cheap solutions slowly become the norm. People value cunning, quick fixes, and manipulation. People who want to build systems that can last for years can't survive this culture or settle in societies that promote excellence and value a systemic mindset.
Slowly, in these societies, systems get so corrupted that everyone starts suffering, but by then it is usually too late. First, people lack the skills to build systems; even when they do, it takes years of patience and discomfort, which most people are reluctant to endure. Second, you can't repair rotten systems like an old building. You have to demolish the old building to build a new one. But rehabilitation and resources are major problems. While you need to keep existing systems running, overhauling them is a major challenge. Third, the system setters need a free and fair ecosystem, and such societies make their lives hell. That's why Vyasa predicted Hastinapur's fall once Dhritarashtra was born, and why he asked Mata Satyavati to take Sanyasa and leave Hastinapur, because she would not have been able to see what Hastinapur was about to go through.
Viktor Frankl says in his famous book "Man's Search for Meaning" that he survived the concentration camps because he had a larger purpose in mind. He says: "The ultimate meaning necessarily exceeds and surpasses the finite intellectual capacities of man; in logotherapy, we speak in this context of a super-meaning. What is demanded of man is not, as some existential philosophers teach, to endure the meaninglessness of life, but rather to bear his incapacity to grasp its unconditional meaningfulness in rational terms. Logos is deeper than logic"
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